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Oportunidade - Technical Support Engineer - Symantec - SP

18/06/2018

Há uma vaga na Symantec de Engenheiro de Suporte Técnico. Segue a descrição da vaga, presente no link https://www.linkedin.com/jobs/view/726279717/.

Technical Support Engineer
BRA - Sao Paulo, Sao Paulo
The Role
This is an individual contributor position that will work as a member of the Brazilian Support team, providing Portuguese Enterprise Level technical support to customers and partners, and ultimately drive complete resolution to complex issues. All customer interaction is done via phone, email, and web and warranted by customer response time commitments established by Symantec Support. Personal development is a key area of focus at Symantec, and includes opportunities for paid higher education and certification, self-directed research into platforms and security technology, and ability to leverage end to end labs to further understanding of security landscapes.
Responsibilities

    • Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
    • Document all customer interactions and resolutions in the existing case management systems.
    • Actively contribute to our technical knowledge base, online community, and other technical documentation.
    • Collaboration with internal teams in identifying product defects, designing solutions, and testing.
    • Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.


Desired Skills

    • A keen analytical mind and advanced problem solving skills coupled with a commitment to extraordinary customer experience.
    • Excellent verbal and written communication skills.
    • A passion for technology.
    • Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLAs and deadlines.
    • Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, Mac, Linux and UNIX).
    • Working knowledge of network and system architectures such as servers, databases, load balancers, and routers.
    • Bachelor’s degree (preferably a BS in a science or technology) or equivalent work experience.
    • Prior exposure and ability in reading OS level logs, system logs, and proprietary application logs.
    • Language: Portuguese and English


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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Posted 6 Days Ago Full time 43541
Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.
Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange .
EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination.



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